We know that in our daily life, communication is important. Communication is not just about talking but it is the process in which people observe and listen to the speaker. One can hear what the speaker says. But for any communication to be successful, active listening is required. Especially when it comes to Human Resource Management, the significance of active listening can never be underestimated.
The primary goal of active listening is that the listener understands what is being said by the speaker. These are the tips to aid active listening:
1. Listen or quit:
There can be situations where one needs to listen to the speaker but cannot because of some work or emergency. In such a context, it is better to tell the speaker directly that you are not in a position to listen and put off the session for later. So that the speaker won’t feel ignored.
2. A calm space:
Space which does not allow any external distractions should be chosen for conducting sessions. This will help in active listening.
3. Give time:
If someone is about to talk, give enough time keeping the fact in mind that it is not easy for all to put things into words. This can help the speaker to put across ideas in a great way.
4. Do not fix a template:
Making a fixed spot for sessions, allowing the same speaker to talk, following the same structure of presentation will surely hinder one’s active listening. Keep it all flexible.
5. Setting schedule:
Ask any employee how it feels to listen to someone after a heavy meal in the afternoon. No doubt that the person will start yawning just at the thought of it. Choosing a time is really important for active listening.
6. Nod, a positive note:
Reacting to the sessions can make the speaker easier to communicate. A mere nod, a yes, a no; can all help in the collective active listening.
7. Keeping mobiles aside:
What we see now is that most of the employees use their phones or other electronic devices during the sessions. The leaders should strictly instruct all the members to keep their phones aside while someone is presenting something.
Before any meeting, the leader should make sure that no employee will come in or go out without specific reasons. Such practices will disturb the whole group who are listening to the speaker.
9. Eye to eye:
The listeners should make eye-contact with the speaker.
A good listener can have questions. But the listener should keep those questions to the end without interfering the flow of speech delivered and that too with a polite tone. Or that it’s you want it cleared at the very moment, raise your hands and seek permission.
11. Dump formalities:
For any speaker to talk with confidence, the group to which the speaker is addressing should offer a positive and friendly approach. When the speaker is ready to talk, just cheer the person asking ‘how are you doing’. This sounds simple but it can do magic.
12. Avoid prejudice:
Some may have thoughts like the speaker is not up to the company’s culture or expectations. Keep away such biases because you don’t know how a person’s perspectives can influence you.
If you find a speaker struggling with words or the properties used for presentation, don’t giggle. Instead, help the person. Make the person feel that the task which is assigned to him or her is a group effort. Listen with all your heart and mind. With all people responding, a long speech can even be felt as short and effective.
social media title: Tips for active listening