Q: What is the best practice for interviewing during the COVID-19 outbreak?
A: Earlier interviews used to happen in three levels, we call it L1, L2 and L3. L1 is the basic level, L2 is the technical and L3 is the managerial discussion. The basic strategy State Street used to follow is that at least one interview should happen face-to-face. Initially, online was not preferred as a recruitment procedure.
So when this COVID-19 broke in, we tried to take all the discussions online. Now, the first level of the interview will be a telephonic round and the second and final level discussions will be through video conference.
Q: Which platforms are mostly preferred for online interviews?
A: State Street usually use paid tools such as Microsoft and Webex, which are more secured lines, compared to Zoom as it can be hacked and security measures are there.
Q: Do the candidates have to work from home or office after the selection process?
A: Once we finally identify any candidate for a position, we call out and offer them onboarding. So usually the candidate has to come to our office and they have to sign all the documents and then we will continue with them. However, due to the COVID situation, we will do virtual onboarding, wherein the company introduction on the first day of joining will be through webinar as a Webex session.
On the working part, we are going to provide them with a work-from-home facility until the situation gets in-control. There are three choices to continue the work. First one is that the candidate should have a personal laptop and remote access will be provided to them so that they can continue to work from home. The second option is, if they don’t have a laptop, then it will be delivered to their doorstep. The third alternative is that in a few areas, if the company does not have a transport facility to deliver, then the candidate has to go to the office and collect the laptop and then continue working from home.
Q: How does a team engagement activity work during this situation?
A: As most of the employees are working from home, so the only engagement that can have is through video conference. For example, open sessions can be held, where they can discuss various topics or play puzzle games. Team engagement activity mostly depends on the domain they are working and online games can also be there related to corporate.
In fact, a photo booth section happened at State Street last week wherein employees have to click a selfie with their office laptop, and a team member will make a collage out of it. Later on, it will be published on the internal website of the office. Another engagement activity was to make children of the working employees draw any portrait, then take a picture which would later be posted on the internal website.
Q: How will freshers be trained during this pandemic?
A: First of all, when a fresher is selected the main point we will be looking for is, ‘Are they really having a very good quality to adopt any environment or technology or knowledge.’ During this COVID situation, the main option to train is through a webinar, which is like online training. When you are in an office, you can train everyone together but now, it’s difficult to train everyone at the same time. So the best solution is to let one senior employee teach one junior employee verbally.
Another option is by sharing the screen. For example, let the junior worker type on the screen and immediately the senior employee can guide them if they are making any mistakes. That is again a sort of practical training. Lastly, every company has their recorded videos. So the link of the videos will be shared to all the freshers. Once every week, all the employees will gather together to have a question and answer session so as to clarify their doubts.